Overcoming Challenges in General Medicine Management with Cellma  

General medicine is a medical specialty that encompasses the prevention, diagnosis, and management of diseases affecting the body’s internal organs and systems. General medicine practitioners are commonly referred to as internal medicine specialists or internists, and they care for adult patients with multiple medical problems, from acute illnesses such as infections, to chronic illnesses such as diabetes, hypertension, and heart disease. General medicine practitioners usually serve as the patient’s first point of contact for undiagnosed medical problems and will complete an appropriate assessment, order testing, and when required, collaborate across several medical specialists with a comprehensive treatment plan. 

According to the Royal College of General Practitioners in the UK, in 2023, general practice staff delivered approximately 356 million appointments, compared to a 14% increase from what they delivered in 2019, and delivered 30.7 million consultations in April 2024. 

The Challenge Faced by General Medical Departments- 

Providing general medical care involves navigating various challenges, including: 

• Appointment management 

• High patient volumes 

• Chronic disease management 

• Data management and integration 

• Communication with specialists 

• Complex cases 

• Limited resources 

• Billing and Insurance Management, etc. 

Due to such challenges, there is a need for general medicine departments to implement a system that will improve the level of efficiency as well as effectiveness of the patients care quality. Holding on to outdated systems can cause inefficiency of time, missed opportunities for early interventions, and decreased patients’ quality of care and satisfaction. On the other hand, using Cellma to manage the processes in the departments will overcome these challenges from delivering better care, whilst also using the proposed resources more effectively. 

Here is how Cellma can increase the efficiency of the management of general medicine: 

Electronic Patient Records Module- 

The Electronic Patient Record module (EPR) of Cellma has an electronic centralised digital store, where all patient information is electronically available. Patient demographics, medical history, and every information concerning the patient care is easily obtained by authorised healthcare providers. The EPR will have the patient data recorded during the patient service pathway, regardless of the services that are delivered. The EPR module is completely integrated, therefore providing healthcare provider’s and the patient bi-directional linkage. 

PAS (Patient Appointment and Scheduling) Module- 
With Cellma’s Patient Appointment and Scheduling (PAS) module, simple administrative tasks such as patient registration, appointment scheduling and admission and discharge, as well as the process of referral to a specialist, can be streamlined. Cellma patients are also able to book appointments through the web portal or app.  

MDT (Multi-Disciplinary Team) Module-  
Some conditions require treatment by a combination of several specialists. Cellma’s Multidisciplinary Team (MDT) module allows all members of the patient’s care team to communicate and convene. 

Lab’s Module-  
The labs module of Cellma streamlines the ordering, tracking and reporting of laboratory tests. Doctors can conveniently handle all in-house pathology requests, reports and results through this feature linked to their patient’s record. 

E-Pharmacy Module-  
The E-Pharmacy module of Cellma integrates prescription management with the hospital’s pharmacy. Using the E-Pharmacy module embedded in Cellma, doctors can prescribe medicines electronically to patients and ensure that the prescription is transmitted for immediate dispensing. 

Document Management module- 
Cellma’s document management module retains all patient documentation pertaining to the required care including consent forms, treatment plans, summaries, and is accessible by the healthcare providers. Through this the chance of losing the paperwork is eliminated and improved efficiencies in the workings of the hospital are achieved by storing all the essential documents in one place. 

Communication module-  
Communication is one of the most crucial activities in providing care to patients. Cellma’s communication module keeps healthcare providers in communication without any hitches and also offers safe messaging and collaboration tools. This helps all people involved in the patient care be informed. 

Telemedicine module-  
Cellma supports telehealth services, enabling virtual consultations and remote monitoring. Patients can confirm, cancel, or re-schedule telemedicine appointments to suit their availability. It reduces no-shows significantly with appointment confirmations and reminders about upcoming remote consultations via the patient app and portal.  

Finance and Billing module-  
Cellma’s Finance and Billing module simplifies the financial operations of a hospital. It handles everything from the patient’s treatment’s billing to insurance claims processing and ensures accuracy and transparency. The finance and appointment module in Cellma is completely connected. As a result, patients get automatic billing for each treatment episode and the service provided at the department.  

Business Intelligence and Reporting module-  
The Business Intelligence and Reporting module provides the general medicine department and the hospital as whole with valuable insights into the departments and hospital’s operations, through advanced analytics and reporting tools. Cellma’s Business Intelligence and Reporting module provides clinical, managerial and financial reports on all data stored within an organisation. Every single piece of data can be accessed in three easy-to-read formats. Our dynamic dashboards give you a snapshot of any specific key performance indicators, customisable to present only the data you need.  

Patient Portal- 
Via the patient portal, patients can conveniently schedule their appointments with the doctors online, choosing their preferred date and time. Many of the patient portal functionalities also include the patient reminders and notifications that are sent via email or text which facilitates the patient’s posturing to attend for their scheduled appointment who did not attend. This strengthens the commitment of patients to participate in treatment and attend procedures regularly. 

Security and Data Integrity- 

Security is always an area of focus for any health care management system, and Cellma achieves excels in this area. Cellma is compliant with international standards for data protection – protecting sensitive patient information is assured. Cellma employs stringent access controls, encryption, and regular audits to protect against unauthorised access and breaches. The unique identifier attributed to each patient ensures integrity of the data across all systems and prevents errors or confusion in patient records.  

User Interface (UI) and Ease of Use- 

Cellma’s UI is easy to use for health professionals and patients alike. The design is simple to follow and supports easy navigation through while accessing the system whether it is scheduling an appointment, acquiring the medical record, or returning to a treatment plan. Cellma’s UI improves a health care provider’s ability to locate patient information or data and update in real-time, promoting efficiencies overall in the general medicine department. 

Cellma effectively transforms general medicine care by streamlining patient information, lab management, supporting medication follow-ups, and engaging patients in their care. Cellma elevates operational efficiency, patient outcomes and satisfaction.  

Explore the benefits of Cellma and book a free demo today. Take the first step towards a more efficient, patient-centred healthcare management.