Life At RioMed

At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.

Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.

Employee Perks

Health Insurance & Wellness Programs

Overseas/International exchange program

Individuals Achievement
Perks

Rewards & Recognition -
Merit System

Upskilling Program -
Trainings

Paid Vacations

Hybrid Work Culture

Referral Bonus

What we look for?

We map competencies and also check for compatibility, to be sure you match the values we inherit.

Passion for Healthcare

Work Ethics

Positive Attitude

Excellent Team Player

Leadership Traits

Self-Motivated

The Differentiator

Global Perspective

Employee Testimonials

Starting at RioMed at an entry level position, didn't know i would be here 7 years later in a management position. The company has given me opportunities to work in areas that interest me and inspire me to learn and grow every day and the work culture and supportive colleagues and management make it a happy experience along the way. 

Working as a Sales Associate in RioMed for almost 2 years has been an adventure and a continuous learning journey.  I mostly enjoy interacting and building a good rapport with our clients.  The Business Development Team are a great support.  We help each other to get the job done, but not forgetting to have a friendly laugh in between. 

Working at RioMed has been an incredible journey. The supportive team and environment has allowed me to grow professionally and personally and helped achieve the professional milestones I have set for myself.

In my 13 years with the company, Riomed excels in client-facing roles, ensuring exceptional service delivery. Our commitment to excellence drives meaningful interactions, fostering lasting client relationships and contributing to our continued success and those we provide services to. 

RioMed is a supportive and growing company. The employee perks and work culture is excellent. I am proud to be part of RioMed family.

I have worked at RioMed for 16years, when I started, I was very quiet, and afraid to answer the phone, I have grown so much in confidence and now love speaking to the clients and supporting them. The team I work with are really supportive, and we work really well, bouncing ideas off each other. It feels like a second family. RioMed helps and guides you to reach your best ability and encourages you to grow, and is very supportive.

I joined in February 2020, originally employed as a Trainer within RioMed and promoted to the position of Manager Customer Support and Global Training shortly thereafter. I lead a team of 4 advisors and 1 team lead and have developed a strong bond with my team members. I believe that they form an integral part of the organisation, managing the heart and soul of the business, our customers. I enjoy the camaraderie of my team and look forward to every day that I get to share with them.

Current Job Openings

Project Manager Trinidad and Tobago

Position: Project Manager

Location: Trinidad and Tobago

Reporting To: Projects Team Lead

Context and Purpose of the Job

The Project Manager is responsible for facilitating the planning, executing, monitoring, and controlling of RioMed’s projects. Duties include creating project plans, tracking progress, monitoring workplan execution, and ensuring that all projects are completed on time and within budget. The Project Manager provides direct supervision to the Project Administrator in the execution of his/her duties.

Main Responsibilities

Ensure all assigned tasks and projects are completed within the timeline and quality parameters set out.
Lend support to the Project Team Lead in creating and tracking the progress of project plans to ensure target number of sites are installed successfully.
Engages in client meetings to obtain detailed information about their duties and processes and documenting these finding, in addition to making recommendations to the Project Team Lead and other managers.
Performs process improvement reviews for clients by documenting, analysing process flows for areas of deficiencies and assist in providing recommendations for improvement.
Performs on-site client visits where necessary ensuring project adoption and client satisfaction.
Guiding change management and project management activities for clients.
Establishes effective working relationships with the clients at all levels, including Government Ministries/Departments, Consultants, Contractors, and other agencies.
Performs other job-related duties as assigned or pertaining to personal development, job enrichment and opportunities for learning.

Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

Bachelor’s Degree in IT, Project Management or related field with Project Management courses preferred.
Project Management certification in either PMP or Prince2 would be considered an asset.
A minimum of three (3) years’ experience in Project Management or IT field, preferably in the Health Care Sector of Trinidad and Tobago
Proficiency in Microsoft Office Suite (Word, excel, PowerPoint etc.) and Project Management techniques and software (MS Projects, Trello etc.)
Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
Excellent verbal and written communication skills, with the ability to interact professionally with stakeholders at all levels.
Client-service oriented with the ability to develop and contribute to building strong client relationships.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Reacts to project adjustments and alterations promptly and efficiently.
Ability to travel and work on client sites, which may include regional and international travel.
A reliable working vehicle in good condition.

Benefits

Hybrid work
Group Medical Policy (for spouse and dependents)
12 Paid Training Days
12 Paid Annual Leave
Opportunity to travel abroad
Opportunity to travel to other RioMed Offices

Project Administrator Trinidad and Tobago

Position: Project Administrator

Location: Trinidad and Tobago

Reporting To: Projects Team Lead

Context and Purpose of the Job

The Project Administrator is required to assist in the planning, execution, monitoring and controlling of projects. Duties include tracking project progress, monitoring work plan execution and writing project related reports and other documentation and coordinating and scheduling of project meetings.

Main Responsibilities

Provides a high level of assistance and support independently to clients in the administration of Cellma module exercises, including floor-walking exercises and reviews, as well as training for small groups.
Coordinates and schedules meetings with relevant clients, take minutes and distribute accordingly, and follow up on all activities with attendees. Escalate when necessary to the associated Project Manager on non-response or non-compliance.
Develops and maintains working documentation, including Workflow and User Testing documents.
Develops and maintains the Company’s Logs, including Action Logs, Risk Registers and Client Decision Logs.
Ensures that project activities are properly and realistically scheduled, monitored, and completed within set deadlines.
Log and monitor project activities through its life cycle from planning, testing, tracking, and reporting on the Company’s Customer Resource Management software.
Attend weekly team meetings, whether remotely or within the office, to obtain detailed work plans for the week.
Submit upcoming client activity reports on a weekly basis to the associated Project Manager before deadline.
Establishes effective working relationships with the clients at all levels, including Government Ministries/Departments, Consultants, Contractors, and other agencies.
Safeguard confidentiality of office files and information received.
Performs other job-related duties as assigned or pertaining to personal development, job and opportunities for learning.

Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

Bachelor’s Degree in Business Administration, Project Management or relevant field preferred
A minimum of two (2) Years’ experience in Project Administration or a similar environment.
Proficiency in Microsoft Office Suite (Word, excel, PowerPoint etc.) and Project Management Software (MS Projects, Trello etc.)
Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
High level of accuracy and attention to detail in all aspects of work.
Excellent verbal and written communication skills, with the ability to interact professionally with stakeholders at all levels.
Ability to identify issues and propose solutions in a timely manner.
Ability to work collaboratively with team members and contribute to a positive team environment.

Benefits

Hybrid work
Group Medical Policy (for spouse and dependents)
12 Paid Training Days
12 Paid Annual Leave
Opportunity to travel abroad
Opportunity to travel to other RioMed Offices

Helpdesk Support Trinidad and Tobago

Position: Helpdesk Support

Location: Trinidad and Tobago

Reporting To: Customer Service & Helpdesk Team Lead

Context and Purpose of the Job

The Helpdesk Support staff is responsible for providing exceptional customer support to our users, primarily focusing on our specialized healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, the Helpdesk Support will play a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.

Main Responsibilities

Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and professional assistance to minimise client service issues
Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
To become proficient in RioMed’s healthcare softwares and keep up to date with changes.
To attend regular service meetings with RioMed’s customers
To assist in internal and external training on our software system Cellma
Maintain high standards of customer service at all times.

Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

Minimum of 2 years of experience in a helpdesk or customer support role.
Proficiency in common IT tools and software, including MS Office applications.
Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude.
Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
Ability to work collaboratively with colleagues and contribute to a positive team environment.

Benefits

Group Medical Policy (for spouse and dependents)
12 Paid Training Days
12 Paid Annual Leave
Opportunity to travel abroad
Opportunity to travel to other RioMed Offices

Customer Service Advisor - India

Position: Customer Service Advisor

Location: Pune, India

Context and Purpose of the Job

Main Responsibilities

Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and professional assistance to minimise client service issues
Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
To become proficient in RioMed’s healthcare software and keep up to date with changes.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers or testers)
Prioritize and manage several open issues at one time
Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals
To attend regular service meetings with RioMed’s customers
To assist in internal and external training on our software system Cellma
Maintain high standards of customer service at all times.

Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

Minimum 2 years of experience in customer support role.
Willingness to work in UK shift hours to support business operations.
Proficiency in common IT tools and software, including MS Office applications.
Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude.
Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
Ability to work collaboratively with colleagues and contribute to a positive team environment.
Additional certification in Microsoft, MYSQL or Testing technologies is a plus

Please note that strong English communication skill is essential for this role, and shortlisted candidates will be required to take an English writing test as part of the selection process.

Benefits

Hybrid Work
Group Medical Policy (for spouse and kids)
12 Paid Training Days
Competitive Rewards & Recognition Programme – Merit System
Wealth Management Sessions
20 Paid Annual Leaves
Opportunity to travel in India and abroad
Opportunity to be transferred to other RioMed offices

Apply on: careers@riomed.com

Account Manager - UK

Position: Account Manager (UK)

Location: Chandlers Ford, UK

Reporting To: Customer Service Manager

Context and Purpose of the Job

RioMed is a leading clinical software company based in the UK. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture.

RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, Sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.

RioMed’s Customer Service Team spans three continents, all our support staff are required to work with each other across 3 time zones and also interact with our project management team and in-house IT department to manage the day-to-day queries and user testing process, providing oversight both internally and on behalf of our customers.

The Account Manager is responsible for managing client relationships as the primary point of contact, ensuring satisfaction through regular reporting, account reviews, and proactive check-ins. You’ll collaborate with internal teams to resolve complex issues, identify service improvement opportunities, and ensure timely resolution of client tickets while maintaining a strong knowledge of RioMed's products and services.

Main Responsibilities

Manage ongoing client relationships and act as the primary point of contact.
Conduct regular reporting and account reviews (minimum quarterly), and ad-hoc check-ins to assess customer satisfaction and gather feedback.
Develop a comprehensive understanding of each customer's product usage, needs, challenges, and goals.
Collaborate with the helpdesk team and across the business to resolve complex customer queries and issues.
Maintain good knowledge about RioMed’s products and services and keep up to date with changes.
Identify opportunities for improvement or additional services that can benefit the customer.
Keep accurate records of discussions or correspondence with customers
Maintain overall responsibility for client tickets, including achievement of KPIs, ticket quality, progress and resolution within SLA, and act as initial escalation point.
Identify areas for service improvements and actively engage with change initiatives.

Additional Note

That this a guide to your role you may on occasion be asked to do additional tasks as required by the RioMed consistent with the post.

Essential

Proven ability to build and maintain relationships with clients
Aptitude or experience in IT and software solutions
Willingness to learn and understand RioMed’s healthcare software, Cellma
Experience within the healthcare sector or keen to work within this sector
Ability to collaborate with internal and external stakeholders at all levels
Excellent communication and problem-solving skills
Demonstrates own initiative
Can prioritise and manage a varied workload
At least 2 years’ experience in a similar role

Terms and Conditions

Probationary period – 3 months
Reporting to the Customer Services Manager

Test Manager - India

Position: Test Manager

Experience: 5+ years

Location: Pune, India

Context and Purpose of the Job

We are looking for an experienced Test Manager to lead and drive the testing strategy, automation frameworks, and quality assurance processes across projects. The ideal candidate will have a strong background in automation, performance testing, security testing, and accessibility compliance, with the ability to mentor teams and implement best practices to enhance software quality.

Key Responsibilities:

Test Strategy & Leadership

Define and drive the overall test strategy, automation roadmap, and best practices across projects.
Lead and mentor a team of test engineers, ensuring efficient test execution and quality assurance processes.
Champion a shift-left testing approach, integrating quality checks early in the software development lifecycle.
Oversee resource allocation, ensuring the right testing talent is applied to the appropriate projects.
Continuously improve testing methodologies and introduce AI-driven testing innovations.

Automation & Performance Testing

Develop and maintain automation frameworks to streamline testing processes.
Oversee and conduct performance testing using industry-standard tools like JMeter.
Ensure effective cross-browser testing using tools like BrowserStack, LambdaTest.
Manage and maintain a dynamic test suite for ongoing quality assurance.

API & Security Testing

Drive REST API and Microservices automation testing using Rest Assured.
Ensure security testing aligns with OWASP Top 10 vulnerabilities and best practices.
Implement accessibility testing in line with WCAG standards using tools like Lighthouse, Wave tool.

Process Optimisation & Innovation

Define and implement test automation best practices to enhance efficiency and scalability.
Stay updated with emerging technologies and AI-driven testing tools to accelerate processes.
Collaborate with development, DevOps, and product teams to align testing efforts with business objectives.

Collaboration & Stakeholder Management

Work closely with development teams to ensure seamless integration of testing within the development process.
Collaborate with Business Analysts (BAs) to understand functional requirements, define test coverage, and validate business needs.
Provide regular updates and insights to stakeholders on testing progress, risks, and mitigation plans.

Essential

5 + years of experience in Automation Testing, Performance Testing (JMeter), REST API Testing (Rest Assured), Java, JavaScript, Test Strategy, Leadership, Test Case Management, Cross-Browser Testing.
Education – B.E/B.Tech/M.E/M.Tech/MCA in Computer Science, Information Technology, or a related field.

Desirable

Penetration Testing, New Relic Testing, Playwright, Linux basic commands, AI-driven testing tools.

Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Benefits

Hybrid Work
Group Medical Policy (for spouse and kids)
12 Paid Training Days
Competitive Rewards & Recognition Programme – Merit System
Wealth Management Sessions
20 Paid Annual Leaves
Opportunity to travel in India and abroad
Opportunity to be transferred to other RioMed offices

Life At RioMed

Employee Perks

What we look for?

Passion for Healthcare

Work Ethics

Positive Attitude

Excellent Team Player

Leadership Traits

Self-Motivated

The Differentiator

Global Perspective

Employee Testimonials

Current Job Openings

Main Responsibilities

Main Responsibilities

Main Responsibilities

Main Responsibilities

Apply on: careers@riomed.com

Main Responsibilities

Key Responsibilities:

Apply on: careers@riomed.com

Who We Are

Products

Portals

Our Policies

Contacts

Email

Connect With Us