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Life At RioMed

At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.

Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.

Employee Perks

Health Insurance & Wellness Programs 

Overseas/International exchange program

Individuals Achievement
Perks

Rewards & Recognition -
Merit System

Upskilling Program -
Trainings

Paid Vacations

Hybrid Work Culture

Referral Bonus

What we look for?

We map competencies and also check for compatibility, to be sure you match the values we inherit.

Passion for Healthcare

Work Ethics

Positive Attitude

Excellent Team Player

Leadership Traits

Self-Motivated

The Differentiator

Global Perspective

Employee Testimonials

Current Job Opening

Helpdesk Support - Trinidad and Tobago

Position: HELPDESK SUPPORT

Location: TRINIDAD AND TOBAGO

Reporting To: CUSTOMER SERVICE & HELPDESK TEAM LEAD

Context and Purpose of the Job

The Helpdesk Support staff is responsible for providing exceptional customer support to our users, primarily focusing on our specialized healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, the Helpdesk Support will play a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.

  • Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and professional assistance to minimise client service issues
  • Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
  • Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
  • To become proficient in RioMed's healthcare software (Cellma) and keep up to date with changes.
  • To attend regular service meetings with RioMed's customers
  • To assist in internal and external training on our software system Cellma
  • Maintain high standards of customer service at all times.


Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

  • Minimum of 2 years of experience in a helpdesk or customer support role.
  • Proficiency in common IT tools and software, including MS Office applications.
  • Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude.
  • Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
  • Ability to work collaboratively with colleagues and contribute to a positive team environment.


Benefits

  • Group Medical Policy (for spouse and dependents)
  • 12 Paid Training Days
  • 12 Paid Annual Leave
  • Opportunity to travel abroad
  • Opportunity to travel to other RioMed Offices

Project Administrator - Guyana

Position: Project Administrator

Location: Guyana

Reporting To: Projects Team Lead

Context and Purpose of the Job

The Project Administrator is required to assist in the planning, execution, monitoring and controlling of projects. Duties include tracking project progress, monitoring work plan execution and writing project related reports and other documentation and coordinating and scheduling of project meetings.

  • Provides a high level of assistance and support independently to clients in the administration of Cellma module exercises, including floor-walking exercises and reviews, as well as training for small groups.
  • Coordinates and schedules meetings with relevant clients, take minutes and distribute accordingly, and follow up on all activities with attendees. Escalate when necessary to the associated Project Manager on non-response or non-compliance.
  • Develops and maintains working documentation, including Workflow and User Testing documents.
  • Develops and maintains the Company’s Logs, including Action Logs, Risk Registers and Client Decision Logs.
  • Ensures that project activities are properly and realistically scheduled, monitored, and completed within set deadlines.
  • Log and monitor project activities through its life cycle from planning, testing, tracking, and reporting on the Company’s Customer Resource Management software.
  • Attend weekly team meetings, whether remotely or within the office, to obtain detailed work plans for the week.
  • Submit upcoming client activity reports on a weekly basis to the associated Project Manager before deadline.
  • Establishes effective working relationships with the clients at all levels, including Government Ministries/Departments, Consultants, Contractors, and other agencies.
  • Safeguard confidentiality of office files and information received.
  • Performs other job-related duties as assigned or pertaining to personal development, job and opportunities for learning.


Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

  • Bachelor’s Degree in Business Administration, Project Management or relevant field preferred
  • A minimum of two (2) Years’ experience in Project Administration or a similar environment.
  • Proficiency in Microsoft Office Suite (Word, excel, PowerPoint etc.) and Project Management Software (MS Projects, Trello etc.)
  • Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
  • High level of accuracy and attention to detail in all aspects of work.
  • Excellent verbal and written communication skills, with the ability to interact professionally with stakeholders at all levels.
  • Ability to identify issues and propose solutions in a timely manner.
  • Ability to work collaboratively with team members and contribute to a positive team environment.
  • Ability to travel and work on client sites, which may include regional and international travel.


Benefits

  •  Hybrid work
  • Group Medical Policy (for spouse and dependents)
  • Paid Training Days and professional development opportunities
  • Paid Annual Leave
  • Opportunity to travel abroad
  • Opportunity to travel to other RioMed Offices

Project Manager - Guyana

Position: PROJECT MANAGER

Location: GUYANA

Reporting To: PROJECT TEAM LEAD

Context and Purpose of the Job

The Project Manager is responsible for facilitating the planning, executing, monitoring, and controlling of RioMed’s projects. Duties include creating project plans, tracking progress, monitoring workplan execution, and ensuring that all projects are completed on time and within budget. The Project Manager provides direct supervision to the Project Administrator in the execution of his/her duties.

  • Ensure all assigned tasks and projects are completed within the timeline and quality parameters set out.
  • Lend support to the Project Team Lead in creating and tracking the progress of project plans to ensure the target number of sites are installed successfully.
  • Engage in client meetings to obtain detailed information about their duties and processes and document findings, in addition to making recommendations to the Project Team Lead and other managers.
  • Perform process improvement reviews for clients by documenting, analysing process flows for areas of deficiencies and assist in providing recommendations for improvement.
  • Perform on-site client visits where necessary, ensuring project adoption and client satisfaction.
  • Guide change management and project management activities for clients.
  • Establish effective working relationships with the clients at all levels, including Government Ministries/Departments, Consultants, Contractors, and other agencies.
  • Perform other job-related duties as assigned or pertaining to personal development, job enrichment and opportunities for learning.


Additional Note

This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

Requirements

  • Bachelor’s Degree in IT, Project Management or related field with Project Management courses preferred.
  • Project Management certification in either PMP or Prince2 would be considered an asset.
  • A minimum of three (3) years’ experience in Project Management or IT field, preferably in the Health Care Sector of Trinidad and Tobago
  • Proficiency in Microsoft Office Suite (Word, excel, PowerPoint etc.) and Project Management techniques and software (MS Projects, Trello etc.)
  • Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
  • Excellent verbal and written communication skills, with the ability to interact professionally with stakeholders at all levels.
  • Client-service oriented with the ability to develop and contribute to building strong client relationships. 
  • Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities. 
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Ability to travel and work on client sites, which may include regional and international travel.
  • A reliable working vehicle in good condition would be considered an asset.


Benefits

  • Hybrid work
  • Group Medical Policy (for spouses and dependents)
  • Paid Training Days and professional development opportunities
  • Paid Annual Leave
  • Opportunity to travel abroad
  • Opportunity to travel to other RioMed Offices