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Your Go-To FAQ Guide: Everything You Need to Know!

Welcome to our FAQs page—your quick, clear guide! Whether you’re a first-time user of our services or have been a longtime client, we have here gathered the most common queries in one place to help smooth out your journey even more. Look for anything from fundamental features to advanced tips under our FAQs and get back to what matters: providing superior care!

What makes Cellma unique compared to other solutions?

Cellma stands out due to its modular design, user-friendly interface, advanced analytics, seamless integration capabilities, and compliance with global healthcare standards. It’s customisable to suits of hospitals, multi-specialty clinics, and other healthcare providers

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Does Cellma integrate with NHS systems and services?

Yes, Cellma is designed to seamlessly integrate with NHS systems and services. It supports integration with key NHS platforms such as NHS Spine, e-Referral Service (e-RS), GP Connect, Summary Care Records (SCR), Care Identity Service 2 (CIS2), and the Personal Demographics Service (PDS). These integrations ensure smooth data sharing, enhance interoperability, and streamline workflows for healthcare providers within the NHS ecosystem.

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Is Cellma device-friendly and compatible with mobile, tablet, laptop, and desktop devices?

Yes, Cellma is fully device-friendly and designed to work seamlessly across a wide range of devices. Whether you are using a mobile phone, tablet, laptop, or desktop, Cellma offers a responsive interface that adjusts to different screen sizes. This ensures healthcare professionals can access patient data and manage workflows efficiently, whether they're on the go or in the office.

Does Cellma support chronic disease management?

Yes, Cellma includes tools for the management of chronic diseases such as diabetes, hypertension, and asthma. It includes tracking metrics, check-up reminders, and decision support for treatment adjustments.

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Does Cellma have speech-to-text functionality, and how does it work?

Yes, Cellma includes speech-to-text functionality to enhance the efficiency of clinical documentation. The speech-to-text feature allows healthcare professionals to dictate patient notes, clinical observations, and other documentation directly into the system. The software uses advanced voice recognition technology to convert spoken words into text in real-time. Additionally, the speech-to-text functionality is highly accurate and customizable to adapt to different medical terminologies and specialties.

How can patients book an online appointment on Cellmaflex?

Booking online appointments is very simple using Cellmaflex. Patients only have to login to the portal or the app and click their preferred doctor from the list and the date of visit. With that done, the patient's appointment gets confirmed with a direct notification to them.

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Is there any subscription charge for the use of Cellmaflex for patients?

No, there is no subscription charge for patients to use Cellmaflex; it is completely free.

Is Cellma compliant with SNOMED, ICD-10, and ICD-11 medical coding systems?

Yes, Cellma is fully compliant with SNOMED CT, ICD-10, and ICD-11 medical coding systems. These standards ensure accurate and consistent medical documentation, support clinical decision-making, and enhance interoperability with other healthcare systems. Cellma leverages these coding systems to streamline patient data entry, automate coding for diagnoses and procedures, and facilitate billing and reporting.

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Can patients view their medical records on Cellmaflex?

Yes, Cellmaflex allows a patient to view and share his/her medical history anytime, anywhere. The information encompasses all visits details, prescriptions filled, and lab test results acquired besides images reports read.

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Can patients communicate with the doctors using Cellmaflex?

Yes, Cellmaflex contains a messaging feature that connects patients with doctors.

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Does Cellma support multi-specialty practices or is it customisable to specific specialties?

Yes, our EHR software Cellma supports multi-specialty practices. It covers over 30 specialties and is highly customisable to meet the needs of specific specialties such as cardiology, sexual health, dermatology, paediatrics, orthopaedics, and more. Custom templates and workflows can be created to optimise care for different medical specialties.

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Can Cellma handle multiple languages or is it available in multiple languages?

Yes, Cellma supports multiple languages. We offer several language options for both the user interface and patient-facing portals, ensuring ease of use for diverse patient populations and healthcare providers.

How long does it take to implement the system (Cellma) in a hospital or practice?

The implementation timeline varies depending on the size and complexity of the healthcare organisations. Typically, it takes 6-9 months for full HIMS implementation. This includes data migration, network & infrastructure setup, system configuration, user training, and testing.

What kind of customer support is available?

We provide 24/7 technical support via phone, email, and chat, ensuring that assistance is available around the clock. Our support team, located across India, the UK, and Trinidad & Tobago, is ready to assist with any system issues, user questions, or troubleshooting needs at any time of the day or night. Additionally, our website offers a comprehensive knowledge base with guides and FAQs to further support users. With our global presence, we offer seamless service and quick response times, providing you with reliable support 365 days a year.

Can Cellma integrate with third-party software such as radiology systems, pharmacy systems, or lab systems?

Yes, Cellma is designed to integrate seamlessly with a wide range of third-party systems, including radiology, pharmacy, lab systems, and more. We support industry-standard integration protocols to ensure smooth data exchange.

Does Cellma have the capability to generate discharge summaries?

Yes, the generation of discharge summaries is automated from the patient's record, accurately and in a timely manner.

How does Cellma obtain patient consent?

There are electronic consent forms part of the system that patients would sign digitally, thus upholding legal and ethical conditions.

Can the system handle bed allocation and hospital capacity?

The bed management in Cellma will make sure that all the admission, discharge, and transfer of patients are duly tracked for optimisation of the resources in the hospital.

Can Cellma customise the workflows?

Yes, all workflows are fully customisable to fit your practice or hospital needs. This is important for the system to work right within your operation.

Does Cellma provide notifications and alerts?

Yes, this will involve alerts on customised things like: Appointment reminders, Medication refills, Critical lab results. Preventive care reminders (e.g., vaccinations, screenings).

Can the system manage inventory and supply chain?

Yes, the HIMS includes inventory management to track medical supplies, drugs, and equipment. It can generate alerts for low stock, nearing expiry or expired drugs while showing their batch numbers.

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Is there a subscription fee for the doctor to use Cellmaflex?

Cellmaflex offers a variety of plans for doctors, free to premium, depending on the number of patients and the needs of the clinic. There is no subscription charge for doctors to use Cellmaflex—for now, it is completely free.

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How does Cellmaflex help in the management of lab workflows?

Cellmaflex offers a unified, user-friendly dashboard to organise test requests, simplify sample processing, and speed up the delivery of results. With fewer paperwork and tasks that will be automated, Cellmaflex reduces errors and boosts efficiency.

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Can the healthcare provider view all the referrals they received?

Absolutely. Cellma offers a dedicated dashboard for the referral portal where doctors can view all incoming referrals. The referrals are sorted by status (for example, pending, triaged, completed), thus making them efficiently manageable and prioritised.

Can the healthcare provider refer a patient?

Yes. The healthcare provider can make a referral through Cellma’s referral portal with adequate information regarding the patient's history, condition, and reason for referral. In addition, the Cellma allows electronic communication with the accepting provider.

Can the healthcare provider do assessments for a referral?

Yes, the healthcare provider can undertake specific assessments concerning the type of referral. Cellma ensure that there is proper clinical evaluation documented about the patient on Cellma's EPR.

Can the healthcare provider triage their referral?

Yes, it is possible in Cellma for a clinician to triage a referral by classifying cases or prioritising a referral, so that the respective department or speciality is informed.

Does Cellma integrate with medical devices or wearables?

Yes, Cellma can integrate with medical devices and wearables to capture real-time patient data, such as vital signs, ECG readings, and glucose levels, for continuous monitoring and documentation within the patient record.

Can the healthcare provider put their referral on a pathway?

It is possible with referrals to insert it into pathways, thus giving standardised and time-specific care for the patient.

Can the healthcare provider book group assessments?

Yes, Cellma allows group assessments for patients who have the same needs, for example, sessions for diabetes education or physiotherapy groups, etc.

Can the health care provider add diagnoses by category all the way through?

Yes, Cellma allows to choose diagnoses from predetermined categories (such as ICD-10 or 11) so that the entire treatment process documents consistently.

Can specialist assessments be included in Cellma?

Yes, specialist assessments such as a cardiology assessment or rheumatology review can be added along with tailored templates and workflows.

Can the healthcare provider view their patients results?

Yes, all test results, including lab and imaging reports, are accessible in real time within the patient’s record.

Can a patient upload their documents or results online on the patient portal?

Yes, patients can upload documents like external test results or medical histories securely through Cellma's Patient Portal, thus ensuring a complete record for clinicians.

Is the healthcare provider allowed to automate the assessments by means of pathways?

Yes, Cellma allows the functionality of a care pathway for automatically scheduling the assessment based on the clinical protocol for follow-up and investigation.

Can the healthcare provider create their specific task list associated with specific individuals?

Yes. In Cellma, there are tasks management features wherein providers can add, assign, and track related tasks to any patient or any team member.

Can the healthcare provider access the referral portal, and refer a patient to another external establishment like labs, imaging, pharmacy, or a specialist doctor?

Yes. Cellma has a referral portal that allows easy referrals from healthcare providers
for internal and external establishments - labs, imaging centres, pharmacies, and
specialist doctors. This ensures continuity of care as it integrates with all external or
internal providers using secure communication channels and referral workflows.

Can the healthcare provider view the tests they have ordered for patients online?

Yes, through Cellmaflex, patients can see all the current and past prescriptions along with medication history.

Is it possible for the healthcare provider to view all the queries of their patients online?

Absolutely, Cellma's communications module enables doctors to view and respond to patients' queries online. These queries are stored with 100% security and associated with the patient's profile for easy follow-up.

Can the healthcare provider search patient by MPI number or hospital number?

Yes, Cellma allows fast and accurate searching for a patient with the help of an MPI number, hospital number, or even demographic details. As such, it is possible to obtain the patient information quickly.

Does Cellmaflex help patients find healthcare providers near them?

Yes, the geo-location tool in Cellmaflex helps patients to search for clinics, pharmacies, imaging centers and laboratories close to them and then filter further based on the specialty or services needed.

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Will the patients be reminded about their upcoming appointments?

Yes, Cellmaflex reminds patients about their appointments through an email, SMS, or an app notification so that the patient never misses an appointment.

Is patient information safe on Cellmaflex?

Absolutely. Security forms the first priority for Cellmaflex. Cellmaflex adopts the latest encryption protocols along with the data protection laws, so that a patient's personal as well as medical information cannot be accessed by anyone other than those who are authorised to do it.

Can family members use Cellmaflex to manage patient profiles?

Yes, Cellmaflex enables caregivers or family members to manage patient profiles with the patient's consent to make it easier to coordinate care for dependents or elderly family members.

How does the pharmacy feature of Cellmaflex help patients?

The pharmacy feature in Cellmaflex helps in locating nearby pharmacies and streamlines prescription management. This feature allows online access to prescriptions, allows tracking of medication status, and sends refill reminders; it ensures a secure, convenient, and efficient experience for all their pharmacy needs.

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What features does Cellmaflex offer to doctors?

Cellmaflex offers an all-in-one management tool for the practice. Important features include appointment management, comprehensive patient record management, billing, e-prescribing capabilities, reporting capabilities, and many more.

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Can doctors access their and the patient’s records remotely?

Yes, Cellmaflex is a cloud-based solution and ensures that doctors can always, from anywhere, have secured access to both, their own files and of their patients. Whether at the clinic or working remotely, they have all the data.

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How does Cellmaflex help doctors with patient follow-up?

Cellmaflex has an automatic reminder of follow-ups, test results, and medication refills for patients. This automatically avoids missing appointments, test results, or refills for medications as Cellmaflex helps the doctors keep up with the cycle with minimal administrative burden.

Can Cellmaflex support clinic with more than one doctor?

Yes. Cellmaflex is built with the aim of catering for more than one doctor at one clinic.

Does Cellmaflex follow the data privacy laws of the Caribbean?

Cellmaflex is fully compliant with the regional as well as international standards related to healthcare data privacy. Information of all patients is encrypted and stored with utmost confidentiality, and therefore in full compliance.

How does Cellmaflex ensure data security for doctors?

Cellmaflex uses state-of-the-art security features, including end-to-end encryption, two-factor authentication, and frequent system audits, to keep sensitive information safe. In this way, the clinic's operations, doctors' credentials, and patient information are safe from unauthorised access.

Is it possible for doctors to personalise their workflows in Cellmaflex?

Yes, Cellmaflex lets doctors customise their workflow based on the operational needs of the clinic. It means it allows appointment type-setting, changing consultation time, and also tailoring templates for notes and prescriptions.

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Is Cellmaflex user-friendly for non-technical staff?

Absolutely! Cellmaflex is designed to be user-friendly and intuitive. It requires a minimum level of training for doctors and general clinic staff. That way, they can keep tabs on everything they do day in and day out, run the place without getting into technical complications.

Is training available for healthcare professionals using Cellmaflex?

Cellmaflex is easy to use and user-friendly for the healthcare professional. However, if requested. training can be provided to make the best use of the potential offered by Cellmaflex.

How does Cellmaflex help pharmacy in operations management?

Cellmaflex is a comprehensive pharmacy management system, which automates all its operations, such as processing prescriptions, inventory management, generation of invoices, and communication with doctors and patients.

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Are the results from lab tests uploaded directly into Cellmaflex?

Yes, the technicians can upload test results on the platform. The doctors and patients are notified automatically when the results are ready, saving time and improving communication.

Can the healthcare provider book more than one assessment?

Yes, Cellma can be used by the provider to schedule various assessments for one patient, for example, diagnostic tests, specialist consultation, and follow-ups in a single streamlined process.

Can the healthcare provider view all the appointments?

Yes, Cellma offers a centralised calendar in which all appointments are viewable for healthcare providers including doctors, HCPs and other healthcare staff. Appointments are filtered by patient, clinic, or department, ensuring streamlined access and scheduling.

Can the healthcare provider book repeat assessments in Cellma?

Yes, repeat assessment can automatically be scheduled with the pre-specified interval or clinical need.

Are the healthcare providers allowed to customise their assessment?

Yes, Cellma supports the healthcare provider to customise both assessment forms and workflows to tailor the needs of departments or specialities.

Can medications be added categorised all the way through?

Yes, medicines can be prescribed and then categorized into drug classes within Cellma. The treatment given would be consistent with clinical guidelines.

Can a patient do online consultations and chat with their healthcare provider?

Yes, Cellma supports online consultations and secure messaging, which enables patients to interact with their doctors remotely for follow-ups, queries, or consultations.

Can the healthcare provider produce specialist letters?

Cellma supports generating specialist letters that include patient history, assessments, and treatment plans. These letters can be customised and shared electronically.

Can a patient be charged for what they receive?

Cellma's Finance Billing & Insurance module offers the capability for accurate billing from medications, tests, or procedures issued to the patient, creating detailed invoices automatically.

Can the healthcare provider see what is available in stock on prescribing?

Yes. The Supplies and Inventory module makes available real time information on current stock levels of items. Hence, clinicians do not have second thoughts while making prescriptions or order supplies.

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