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Your Go-To FAQ Guide: Everything You Need to Know!
Welcome to our FAQs page—your quick, clear guide! Whether you’re a first-time user of our services or have been a longtime client, we have here gathered the most common queries in one place to help smooth out your journey even more. Look for anything from fundamental features to advanced tips under our FAQs and get back to what matters: providing superior care!
Cellma stands out due to its modular design, user-friendly interface, advanced analytics, seamless integration capabilities, and compliance with global healthcare standards. It’s customisable to suits of hospitals, multi-specialty clinics, and other healthcare providers
Yes, Cellma is designed to seamlessly integrate with NHS systems and services. It supports integration with key NHS platforms such as NHS Spine, e-Referral Service (e-RS), GP Connect, Summary Care Records (SCR), Care Identity Service 2 (CIS2), and the Personal Demographics Service (PDS). These integrations ensure smooth data sharing, enhance interoperability, and streamline workflows for healthcare providers within the NHS ecosystem.
Yes, Cellma is fully device-friendly and designed to work seamlessly across a wide range of devices. Whether you are using a mobile phone, tablet, laptop, or desktop, Cellma offers a responsive interface that adjusts to different screen sizes. This ensures healthcare professionals can access patient data and manage workflows efficiently, whether they're on the go or in the office.
Yes, Cellma is fully compliant with SNOMED CT, ICD-10, and ICD-11 medical coding systems. These standards ensure accurate and consistent medical documentation, support clinical decision-making, and enhance interoperability with other healthcare systems. Cellma leverages these coding systems to streamline patient data entry, automate coding for diagnoses and procedures, and facilitate billing and reporting.
Yes, Cellma includes tools for the management of chronic diseases such as diabetes, hypertension, and asthma. It includes tracking metrics, check-up reminders, and decision support for treatment adjustments.
Yes, Cellma includes speech-to-text functionality to enhance the efficiency of clinical documentation. The speech-to-text feature allows healthcare professionals to dictate patient notes, clinical observations, and other documentation directly into the system. The software uses advanced voice recognition technology to convert spoken words into text in real-time. Additionally, the speech-to-text functionality is highly accurate and customizable to adapt to different medical terminologies and specialties.
Yes, our EHR software Cellma supports multi-specialty practices. It covers over 30 specialties and is highly customisable to meet the needs of specific specialties such as cardiology, sexual health, dermatology, paediatrics, orthopaedics, and more. Custom templates and workflows can be created to optimise care for different medical specialties.
Yes, Cellma supports multiple languages. We offer several language options for both the user interface and patient-facing portals, ensuring ease of use for diverse patient populations and healthcare providers.
The implementation timeline varies depending on the size and complexity of the healthcare organisations. Typically, it takes 6-9 months for full HIMS implementation. This includes data migration, network & infrastructure setup, system configuration, user training, and testing.
Yes, Cellma is designed to integrate with other systems such as lab systems, pharmacy software, radiology, and billing systems. We support integration standards like HL7, FHIR, and DICOM, ensuring interoperability with a wide range of healthcare technologies.
Yes, Cellma can integrate with medical devices and wearables to capture real-time patient data, such as vital signs, ECG readings, and glucose levels, for continuous monitoring and documentation within the patient record.
We provide 24/7 technical support via phone, email, and chat, ensuring that assistance is available around the clock. Our support team, located across India, the UK, and Trinidad & Tobago, is ready to assist with any system issues, user questions, or troubleshooting needs at any time of the day or night. Additionally, our website offers a comprehensive knowledge base with guides and FAQs to further support users. With our global presence, we offer seamless service and quick response times, providing you with reliable support 365 days a year.
Yes, Cellma is designed to integrate seamlessly with a wide range of third-party systems, including radiology, pharmacy, lab systems, and more. We support industry-standard integration protocols to ensure smooth data exchange.
Yes, the generation of discharge summaries is automated from the patient's record, accurately and in a timely manner.
There are electronic consent forms part of the system that patients would sign digitally, thus upholding legal and ethical conditions.
The bed management in Cellma will make sure that all the admission, discharge, and transfer of patients are duly tracked for optimisation of the resources in the hospital.
Yes, all workflows are fully customisable to fit your practice or hospital needs. This is important for the system to work right within your operation.
Yes, this will involve alerts on customised things like: Appointment reminders, Medication refills, Critical lab results. Preventive care reminders (e.g., vaccinations, screenings).
Yes, the HIMS includes inventory management to track medical supplies, drugs, and equipment. It can generate alerts for low stock, nearing expiry or expired drugs while showing their batch numbers.
Cellmaflex offers a variety of plans for doctors, free to premium, depending on the number of patients and the needs of the clinic. There is no subscription charge for doctors to use Cellmaflex—for now, it is completely free.
Cellmaflex offers a unified, user-friendly dashboard to organise test requests, simplify sample processing, and speed up the delivery of results. With fewer paperwork and tasks that will be automated, Cellmaflex reduces errors and boosts efficiency.
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Cellmaflex simplifies imaging operations, including easy integration with other imaging systems, efficient scan scheduling, and secure storage of imaging reports. In this way, it permits healthcare professionals to access and share imaging data in real time, improving diagnostic workflows and patient care.
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Booking online appointments is very simple using Cellmaflex. Patients only have to login to the portal or the app and click their preferred doctor from the list and the date of visit. With that done, the patient's appointment gets confirmed with a direct notification to them.
No, there is no subscription charge for patients to use Cellmaflex; it is completely free.
Yes, Cellmaflex is well compatible with mobile devices (iOS and Android) as well as on desktops. All features are accessible across platforms seamlessly.
Yes, Cellmaflex allows a patient to view and share his/her medical history anytime, anywhere. The information encompasses all visits details, prescriptions filled, and lab test results acquired besides images reports read.
Yes, Cellmaflex contains a messaging feature that connects patients with doctors.
Yes, the geo-location tool in Cellmaflex helps patients to search for clinics, pharmacies, imaging centers and laboratories close to them and then filter further based on the specialty or services needed.
Absolutely. Security forms the first priority for Cellmaflex. Cellmaflex adopts the latest encryption protocols along with the data protection laws, so that a patient's personal as well as medical information cannot be accessed by anyone other than those who are authorised to do it.
Yes, through Cellmaflex, patients can see all the current and past prescriptions along with medication history.
Yes, Cellmaflex reminds patients about their appointments through an email, SMS, or an app notification so that the patient never misses an appointment.
Yes, Cellmaflex enables caregivers or family members to manage patient profiles with the patient's consent to make it easier to coordinate care for dependents or elderly family members.
The pharmacy feature in Cellmaflex helps in locating nearby pharmacies and streamlines prescription management. This feature allows online access to prescriptions, allows tracking of medication status, and sends refill reminders; it ensures a secure, convenient, and efficient experience for all their pharmacy needs.
Cellmaflex offers an all-in-one management tool for the practice. Important features include appointment management, comprehensive patient record management, billing, e-prescribing capabilities, reporting capabilities, and many more.
Yes, Cellmaflex is a cloud-based solution and ensures that doctors can always, from anywhere, have secured access to both, their own files and of their patients. Whether at the clinic or working remotely, they have all the data.
Cellmaflex has an automatic reminder of follow-ups, test results, and medication refills for patients. This automatically avoids missing appointments, test results, or refills for medications as Cellmaflex helps the doctors keep up with the cycle with minimal administrative burden.
Yes. Cellmaflex is built with the aim of catering for more than one doctor at one clinic.
Cellmaflex is fully compliant with the regional as well as international standards related to healthcare data privacy. Information of all patients is encrypted and stored with utmost confidentiality, and therefore in full compliance.
Cellmaflex uses state-of-the-art security features, including end-to-end encryption, two-factor authentication, and frequent system audits, to keep sensitive information safe. In this way, the clinic's operations, doctors' credentials, and patient information are safe from unauthorised access.
Yes, Cellmaflex lets doctors customise their workflow based on the operational needs of the clinic. It means it allows appointment type-setting, changing consultation time, and also tailoring templates for notes and prescriptions.
Absolutely! Cellmaflex is designed to be user-friendly and intuitive. It requires a minimum level of training for doctors and general clinic staff. That way, they can keep tabs on everything they do day in and day out, run the place without getting into technical complications.
Cellmaflex is easy to use and user-friendly for the healthcare professional. However, if requested. training can be provided to make the best use of the potential offered by Cellmaflex.
Cellmaflex is a comprehensive pharmacy management system, which automates all its operations, such as processing prescriptions, inventory management, generation of invoices, and communication with doctors and patients.
Yes, the technicians can upload test results on the platform. The doctors and patients are notified automatically when the results are ready, saving time and improving communication.
Yes, Cellmaflex is integrated with Picture Archiving and Communication Systems (PACS) for the storage, retrieval, and exchange of medical images.
