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+44 02380 277 044
Health Insurance & Wellness Programs
Overseas/International exchange program
Individuals Achievement
Perks
Rewards & Recognition -
Merit System
Upskilling Program -
Trainings
Paid Vacations
Hybrid Work Culture
Referral Bonus
What we look for?
We map competencies and also check for compatibility, to be sure you match the values we inherit.
Passion for Healthcare
Work Ethics
Positive Attitude
Excellent Team Player
Leadership Traits
Self-Motivated
The Differentiator
Global Perspective
Employee Testimonials
Current Job Openings
Position: Project Manager
Location: Trinidad and Tobago
Reporting To: Projects Team Lead
Context and Purpose of the Job
The Project Manager is responsible for facilitating the planning, executing, monitoring, and controlling of RioMed’s projects. Duties include creating project plans, tracking progress, monitoring workplan execution, and ensuring that all projects are completed on time and within budget. The Project Manager provides direct supervision to the Project Administrator in the execution of his/her duties.
Main Responsibilities
- Ensure all assigned tasks and projects are completed within the timeline and quality parameters set out.
- Lend support to the Project Team Lead in creating and tracking the progress of project plans to ensure target number of sites are installed successfully.
- Engages in client meetings to obtain detailed information about their duties and processes and documenting these finding, in addition to making recommendations to the Project Team Lead and other managers.
- Performs process improvement reviews for clients by documenting, analysing process flows for areas of deficiencies and assist in providing recommendations for improvement.
- Performs on-site client visits where necessary ensuring project adoption and client satisfaction.
- Guiding change management and project management activities for clients.
- Establishes effective working relationships with the clients at all levels, including Government Ministries/Departments, Consultants, Contractors, and other agencies.
- Performs other job-related duties as assigned or pertaining to personal development, job enrichment and opportunities for learning.
Additional Note
This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.
Requirements
- Bachelor’s Degree in IT, Project Management or related field with Project Management courses preferred.
- Project Management certification in either PMP or Prince2 would be considered an asset.
- A minimum of three (3) years’ experience in Project Management or IT field, preferably in the Health Care Sector of Trinidad and Tobago
- Proficiency in Microsoft Office Suite (Word, excel, PowerPoint etc.) and Project Management techniques and software (MS Projects, Trello etc.)
- Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
- Excellent verbal and written communication skills, with the ability to interact professionally with stakeholders at all levels.
- Client-service oriented with the ability to develop and contribute to building strong client relationships.
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- Reacts to project adjustments and alterations promptly and efficiently.
- Ability to travel and work on client sites, which may include regional and international travel.
- A reliable working vehicle in good condition.
Benefits
- Hybrid work
- Group Medical Policy (for spouse and dependents)
- 12 Paid Training Days
- 12 Paid Annual Leave
- Opportunity to travel abroad
- Opportunity to travel to other RioMed Offices
Position: Project Administrator
Location: Trinidad and Tobago
Reporting To: Projects Team Lead
Context and Purpose of the Job
The Project Administrator is required to assist in the planning, execution, monitoring and controlling of projects. Duties include tracking project progress, monitoring work plan execution and writing project related reports and other documentation and coordinating and scheduling of project meetings.
Main Responsibilities
- Provides a high level of assistance and support independently to clients in the administration of Cellma module exercises, including floor-walking exercises and reviews, as well as training for small groups.
- Coordinates and schedules meetings with relevant clients, take minutes and distribute accordingly, and follow up on all activities with attendees. Escalate when necessary to the associated Project Manager on non-response or non-compliance.
- Develops and maintains working documentation, including Workflow and User Testing documents.
- Develops and maintains the Company’s Logs, including Action Logs, Risk Registers and Client Decision Logs.
- Ensures that project activities are properly and realistically scheduled, monitored, and completed within set deadlines.
- Log and monitor project activities through its life cycle from planning, testing, tracking, and reporting on the Company’s Customer Resource Management software.
- Attend weekly team meetings, whether remotely or within the office, to obtain detailed work plans for the week.
- Submit upcoming client activity reports on a weekly basis to the associated Project Manager before deadline.
- Establishes effective working relationships with the clients at all levels, including Government Ministries/Departments, Consultants, Contractors, and other agencies.
- Safeguard confidentiality of office files and information received.
- Performs other job-related duties as assigned or pertaining to personal development, job and opportunities for learning.
Additional Note
This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.
Requirements
- Bachelor’s Degree in Business Administration, Project Management or relevant field preferred
- A minimum of two (2) Years’ experience in Project Administration or a similar environment.
- Proficiency in Microsoft Office Suite (Word, excel, PowerPoint etc.) and Project Management Software (MS Projects, Trello etc.)
- Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
- High level of accuracy and attention to detail in all aspects of work.
- Excellent verbal and written communication skills, with the ability to interact professionally with stakeholders at all levels.
- Ability to identify issues and propose solutions in a timely manner.
- Ability to work collaboratively with team members and contribute to a positive team environment.
Benefits
- Hybrid work
- Group Medical Policy (for spouse and dependents)
- 12 Paid Training Days
- 12 Paid Annual Leave
- Opportunity to travel abroad
- Opportunity to travel to other RioMed Offices
- List
Position: Helpdesk support
Location: Trinidad and Tobago
Reporting To: Customer Service & Helpdesk Team Lead
Context and Purpose of the Job
The Helpdesk Support staff is responsible for providing exceptional customer support to our users, primarily focusing on our specialized healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, the Helpdesk Support will play a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.
Main Responsibilities
- Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and professional assistance to minimise client service issues
- Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
- Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
- To become proficient in RioMed’s healthcare softwares and keep up to date with changes.
- To attend regular service meetings with RioMed’s customers
- To assist in internal and external training on our software system Cellma
- Maintain high standards of customer service at all times.
Additional Note
This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.
Requirements
- Minimum of 2 years of experience in a helpdesk or customer support role.
- Proficiency in common IT tools and software, including MS Office applications.
- Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude.
- Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
- Ability to work collaboratively with colleagues and contribute to a positive team environment.
Benefits
- Group Medical Policy (for spouse and dependents)
- 12 Paid Training Days
- 12 Paid Annual Leave
- Opportunity to travel abroad
- Opportunity to travel to other RioMed Offices
Position: Helpdesk support (UK)
Location: Chandlers ford, uk
Reporting To: Customer Service Manager
Context and Purpose of the Job
Helpdesk Support staff are responsible for providing exceptional customer support to our users, primarily focusing on our specialised healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, Helpdesk Support plays a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.
Main Responsibilities
- Respond to customer enquiries and technical issues, providing prompt and professional assistance to resolve and minimise client service issues
- Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
- Efficiently manage ticket allocations from creation through to close, within SLAs and KPIs.
- Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
- Become proficient in RioMed’s healthcare software and keep up to date with changes.
- Engage with clients through screenshares and remote meetings to gather and share information relating to ticket resolution. Assist in internal and external training on our software system Cellma.
- Maintain high standards of customer service at all times.
Additional Note
This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.
Requirements
- Proven experience in a helpdesk or customer service role.
- Proficiency in common IT tools and software, including MS Office applications.
- Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude.
- Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
- Ability to work collaboratively with colleagues and contribute to a positive team environment.)
Benefits
- 12 Paid Training Days
- Opportunities for career development and progression
- Paid Vacation Days
Position: Training Administrator
Reporting To: Training Manager
Context and Purpose of the Job
RioMed is a leading clinical software company based in the UK. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals.
Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture. RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.
The overall purpose of the job is to facilitate the administration and organisation of all work related to training activities at RioMed. We are looking for a self-motivated Training Administrator who will ensure that our training programs are engaging and running smoothly. Duties will include communicating with staff, clients, and vendors and assisting with the development of effective training programs. Responsibilities will also include but not limited to managing administrative tasks related to training programs and providing direct support to the Training Manager and Trainers alike.
Main Responsibilities
- Facilitate training sessions for new hires, existing staff, and Clients.
- Prepare training evaluation forms and self-assessment forms for all training.
- Review training materials prepared by other Teams for use in internal and Client Trainings and ensure readiness prior to training date.
- Assist in creating training materials (written and/or visual).
- Follow-up with participants for training feedback and/or assessments.
- Create training reports for the evaluation of training effectiveness whenever required.
- Monitor attendance and performance during training programs.
- Attend training sessions and identify areas of improvement within the sessions and/or by reviewing session recordings.
- Collate scope for improvement training recordings for further analysis and problem solving for Teams and Senior Management.
- Research new training approaches to make training programs more effective.
- Keep yourself updated on new training techniques and procedures.
- Maintain an effective relationship with all trainers and trainees.
- Work closely with the HR and Quality Department at RioMed for various team building activities, employee engagement activities, and quality improvement processes.
Additional Note
That this a guide to your role you may be asked to do additional tasks as required by the RioMed consistent with the post.
Essential
- Excellent Oral & Written Communication (9/10)
- Great command over English
- Excellent Presentation Skills (9/10)
- Excellent with MS Word, Excel, and PowerPoint (8/10)
- Active Listening
- Attention to Detail
- Record Keeping
- Creative Thinking
- Teamwork
Desirable
- With 1+ year of experience in the Training Department or other relevant position that meets the essential criteria.
- Local candidate (Pune City) or willing to relocate to Pune.
- Willing to work flexible hours to cater to the needs of RioMed’s global offices (India, UK, and Caribbean).
Line of Reporting
Reporting to the Training Manager
Benefits
- Hybrid Work
- Group Medical Policy (for spouse and kids)
- 12 Paid Training Days
- Competitive Rewards & Recognition Programme – Merit System
- Wealth Management Sessions
- 20 Paid Annual Leaves
- Opportunity to travel in India and abroad
- Opportunity to be transferred to other RioMed offices
Apply on: careers@riomed.com
Position: MUI Developer
Location: WTC, Kharadi, Pune, India
Reporting To: Line Manager
Context and Purpose of the Job
RioMed is a leading clinical software company based in the UK. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture. RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.
The overall purpose of the job is to work as an effective member of the software team responsible for improving and developing additional functionalities for RioMed’s software product and creating dynamic and accessible web applications.
Main Responsibilities
- The candidate will have a strong background in front-end development with expertise in MUI and React frameworks.
- Develop responsive and accessible user interfaces using MUI and React.
- Collaborate with designers to implement new features and functionalities.
- Ensure cross-browser compatibility and optimize application performance.
- Write clean, modular, and maintainable code.
- Conduct code reviews and provide constructive feedback to peers.
Additional Note
That this a guide to your role you may be asked to do additional tasks as required by the RioMed consistent with the post.
Essential
- Proficiency in Material UI and React.
- Experience working with TypeScript.
- Knowledge of accessibility standards, including WCAG.
- Solid understanding of frontend technologies including HTML5, CSS3, and JavaScript.
- Understanding of responsive design principles.
- Familiarity with state management libraries such as Redux.
- Experience with RESTful APIs and asynchronous JavaScript.
- Strong problem-solving skills and attention to detail.
- Knowledge of version control systems such as Git.
Benefits
- Hybrid Work
- Group Medical Policy (for spouse and kids)
- 12 Paid Training Days
- Competitive Rewards & Recognition Programme – Merit System
- Wealth Management Sessions
- 20 Paid Annual Leaves
- Opportunity to travel in India and abroad
- Opportunity to be transferred to other RioMed offices
Apply on: careers@riomed.com
Position: Software developer
Location: WTC, Kharadi, Pune, India
Reporting To: IT Manager
Context and Purpose of the Job
RioMed is a leading clinical software company based in the UK. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture.
RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.
Main Responsibilities
- The candidate will have a strong background in frontend development with expertise in React frameworks.
- Develop responsive and accessible user interfaces using React.
- Collaborate with designers to implement new features and functionalities.
- Ensure cross-browser compatibility and optimize application performance.
- Write clean, modular, and maintainable code.
- Conduct code reviews and provide constructive feedback to peers.
Additional Note
That this a guide to your role you may be asked to do additional tasks as required by the RioMed consistent with the post.
Person Requirements
The post holder would be a member of the IT team that is responsible for developing and supporting our software products.
RioMed places great emphasis on the relationship with its customers, staff, and suppliers. The post-holder reports directly to the IT Manager and will work as part of the IT and Software design team.
Essential
- Educated to a degree level (BE. IT)
- Proficiency in Material UI and React with at least 3+ years of experience.
- Experience working with TypeScript.
- Knowledge of accessibility standards, including WCAG.
- Solid understanding of frontend technologies including HTML5, CSS3, and JavaScript.
- Understanding of responsive design principles.
- Familiarity with state management libraries such as Redux.
- Experience with RESTful APIs and asynchronous JavaScript.
- Strong problem-solving skills and attention to detail.
- Knowledge of version control systems such as Git.In depth IT skills
- Excellent organisation skills.
- Excellent communication skills.
- Confident telephone manner.
- Excellent interpersonal and team working skills.
- Demonstrates own initiative and is able to take guidance from staff.
- Ability to prioritise a varied and pressurised workload.
- Adaptability and willingness to assist as required.
- Relational databases MySQL, and SQL server and use of SQL
Terms and Conditions
- Probationary period – 3 months
- Reporting to the I.T Manager
Benefits
- Hybrid Work
- Group Medical Policy (for spouse and kids)
- 12 Paid Training Days
- Competitive Rewards & Recognition Programme – Merit System
- Wealth Management Sessions
- 20 Paid Annual Leaves
- Opportunity to travel in India and abroad.
- Opportunity to be transferred to other RioMed offices.
